What is design
Design is everywhere - and that's why
looking for a definition may not help you grasp what it is.
What
design is and why it matters
There are countless definitions of
design, as you might expect of a creative endeavour. Some aim to categorise
design, to explain how it is different from or related to other activities,
while others try to inspire good design.
Design is what links
creativity and innovation. It shapes ideas to become practical and attractive
propositions for users or customers. Design may be described as creativity
deployed to a specific end.
Most of the results of design are visible, and that lends itself to another simple definition:
‘Design is all around you, everything man-made has been designed, whether consciously or not’.
The question therefore
isn't so much 'what is design and why does it matter?' but 'how can I use good
design to make the world around me better?'
How is design
different from other activities?
Perhaps the most
obvious attribute of design is that it makes ideas tangible, it takes abstract
thoughts and inspirations and makes something concrete. In fact, it’s often
said that designers don’t just think and then translate those thoughts into
tangible form, they actually think through making things. This ability to make
new ideas real from an early stage in developing products or services means
that they have a greater chance of becoming successful more quickly.
Another, sometimes
less obvious, attribute of design is that it is human-centred. Designers are
sometimes caricatured as self-obsessed, but the truth is that really great
designers care hugely about the real people who will use the product, service,
building or experience they are developing. This focus on users inspires great
ideas and ensures that solutions meet real needs, whether the users are fully
aware of them or not.
This pragmatic process
of making ideas tangible and then trying them out with users means that design
has a particular ability to make things simple. Anything that is too
complicated to understand, communicate or operate is soon exposed. Perhaps this
is why really great design can seem as obvious as common sense.
Finally, design is
collaborative. The dual qualities of tangibility and human-centeredness mean
that the design process is very good at engaging others. Design processes are
increasingly being used as a way to enable groups of designers and
non-designers to work together to tackle big issues.
How do designers
design?
Every designer has a
slightly different approach and different design specialisms also have their
own ways of working, but there are some general activities common to all
designers. At the Design Council we like to illustrate this with a ‘Double
Diamond’ model.
Divided into four
distinct phases, Discover, Define, Develop and Deliver, it maps how the design
process passes from points where thinking and possibilities are as broad as
possible to situations where they are deliberately narrowed down and focused
precisely on distinct objectives.
Design is everywhere. It's what drew you to
the last piece of furniture you bought and it's what made
online banking possible. It's made London taxi cabs easier to get in
and out of and it made
Stella McCartney's name. It's driving whole
business cultures and making sure environments from hospitals to
airports are easier to navigate.
The single word 'design' encompasses an
awful lot, and that's why the understandable search for a single
definition leads to lengthy debate to say the least. There are broad definitions and specific
ones - both have drawbacks. Either they're too general to be
meaningful or they exclude too much.
One definition, aired by designer Richard
Seymour during the Design Council's Design in Business Week
2002, is 'making things better for people'. It emphasises that
design activity is focused first and foremost on human behaviour and quality
of life, not factors
like distributor preferences. But nurses or
road sweepers could say they, too, 'make things better for people'.
Meanwhile, a definition focused on products
or 3D realisations of ideas excludes the work of graphic
designers, service designers and many other disciplines. There may be no
absolute definitions
of design that will please everyone, but
attempting to find one can at least help us pin down the unique set of
skills that designers bring to bear.
Translation
Design could be viewed as an activity that
translates an idea into a blueprint for something useful, whether
it's a car, a building, a graphic, a service or a process. The
important part is the
translation of the idea, though design's
ability to spark the idea in the first place shouldn't be overlooked.
Scientists can invent technologies,
manufacturers can make products, engineers can make them function
and marketers can sell them, but only designers can combine
insight into all these
things and turn a concept into something
that's desirable, viable, commercially successful and adds value to
people's lives.
There are many misconceptions about design. Sunday supplements and glossy magazines often use 'design' as a buzzword denoting style and fashion. While the toaster or corkscrew being featured may be well designed, the result is to feed the belief of would-be design clients that design is restricted
to the surface of things and how they look,
and that it's best employed at the end of the product
development process.
But good design isn't simply about the
surface. Aesthetics are important, but only a part of a bigger
picture.
Design is fundamental.
People often need reminding that everything around us is designed and that design decisions impact
People often need reminding that everything around us is designed and that design decisions impact
on nearly every part of our lives, be it
the environments we work in, the way we book holidays, or the way we go
about getting get the lid off the jam jar. When those things
work, it's taken for granted,
but, as Bill Moggridge, founder of
international consultancy IDEO, says: 'A lot of trial and error goes into
making things look effortless.'
Design and the user
Good design begins with the needs of the
user. No design, no
matter how beautiful and ingenious, is any
good if it doesn't fulfil a user need.
This may sound obvious but many products and services, such as the Sinclair C5, Wap mobile phone services, and a great many dot com businesses failed because the peoplebehind them didn't grasp this.
Finding out what the customer wants is the
first stage of what designers do. The designer then builds on
the results of that inquiry with a mixture of creativity and
commercial insight.
Although gut instinct is part of the
designer's arsenal, there are more scientific ways of making sure the
design hits the mark. Different designers use different methods -
combining market
research, user testing, prototyping and
trend analysis. Any product launch is ultimately a gamble,
but these methods help decrease the risk of failure, a fact that
often comes as a surprise to
clients.
Creativity
A design doesn't have to be new, different
or impressive to be successful in the marketplace, as long as
it's fulfilling a need, but design methods do lead to innovative products
and serivces.
Designers learn that ideas that may seem
strange are worth exploring and that the 'common-sense'
solution is not always the right one. Designers often hit on
counter-intuitive concepts through
methods such as drawing, prototyping,
brainstorming and usertesting. Watching users in real-world
situations especially givesinsights into their behaviour that lead to
ideas that wouldn't have
formed had the designer simply thought
about the situation, or relied on generalised market research.
Design and business
Designers, unlike artists, can't simply
follow their creative impulses. They work in a commercial
environment which means there is a huge number of considerations
that coming to bear on the design process.
Designers have to ask themselves
questions such as: is the
product they're creating really wanted?
How is it different from
everything else on the market? Does it
fulfil a need? Will it cost too
much to manufacture? Is it safe?
Emphasis on the customer makes design a formidable weapon for any business. Companies have often designed their way out of failure by creating a product that serves the customer's needs
better than its rivals'. Design delivered
the operating-system market to Microsoft, rescued Apple Computer
and made Sony an electronics giant. A Design Council study
has shown that
design-led businesses on the FTSE 100
out-performed the index by 25%.
Putting an emphasis on design brings
creativity into an organisation and increases the chance of
producing market-leading, mould-breaking products. As
the sophistication of the consumer and global competition
increases, this becomes more and more valuable.
Businesses are finding that they can no
longer compete just by slashing prices or upping the marketing
budget. Innovation in the form of design is the key to success.
Design and public services
Billions are poured into public services
every year but, despite the UK being home to a huge variety of top
design talent, our best designers are rarely involved in public
sector work.
Design can help public services in a number
of ways, from making sure products and services meet the needs
of users to increasing innovation within organisations and
bringing new perspectives to
issues such as procurement.




























